How to diagnose authentication failure

In order to use PandaPow you need to fill in the username and password provided to you by email when signing up for the account.

If you fill in the wrong username or password, you will get an error message telling you that “authentication failed”.

NOTE: Authentication failure can also occur if you are using your VPN account on too many devices at the same time; the maximum allowed is 3 devices at the same time. Please check account details in the client-area to see if you have too many devices.

To avoid typos when filling in the password it is recommended that you copy the password from the activation email, and paste it in to the password field.

Once you have the correct credentials filled in, you can use the “Remember me” check-button to let the PandaPow application remember it.

If you forget or lose your password, then goto the client-area where you can ask for the password to be reset. A new password will be sent to you by email.

If you still are unable to connect, and get the same error message, go to the client-area and make sure that your account hasn’t expired. If it has, please reopen the account by adding a new payment.

If none of the above works, then email us at support@pandpow.com and we will have a look.

 

Shares
Shares