Some more unusual problems when using PandaPow on Mac requires a bit more diagnosis to resolve. Please proceed as follows:
- Step 1: Click the following link to download a shell script file:
- Step 2: Make sure PandaPow is connected
- Step 3: Open a Terminal (in Finder > Applications > Utilities) and copy the following command into the terminal (including the . in the beginning):
. ~/Downloads/mac-diag.sh > ~/Downloads/diag.txt
The output from the command will be in a text file named diag.txt, in your Downloads folder. Please send this text file to us and we’ll get back with help as soon as we can.