How to request a refund


This describes how to exercise your right to a refund according to our 7-day money back guarantee. If you signed up for automatic renewal of the account, then the first step is to cancel recurring payments. Make sure that the cancellation is completed and you receive a confirmation about it.


If you signed up for a single term only, or successfully cancelled recurring payments you may request a refund as follow:

  1. Go to your client-area
  2. You will see the list of your VPN account. Click on the account you wish refunded to get to the details page of that account.
  3. On the details page for the VPN account you will see a link Request refund. Click that, and confirm.

Once we receive the request we will process the request normally within 12 hours. You will receive further notification about the refund from the Payment Processor used to make the payment.