How to reset the VPN password

If you think someone is using your PandaPow account without your consent, you should reset the password. Otherwise you will get disconnected from the service whenever the other user is connected. To reset the password for you PandaPow account please follow below instructions:

 

Get a new VPN password

  1. First log in to this website. (Note that the site password and VPN password are different; changing one of them will not change the other).
  2. Go to the client-area where you will see a list of your VPN account(s).
  3. Click on the account that you wish to reset the password for.
  4. Click the ‘Reset’ link next to the password. If you don’t see a ‘Reset’ link, it is because your account is not active so it can’t be used.

Once the above steps are completed you will get an email with the new password, and a new password will appear in the VPN account details on the web site.

Next you need to change the password in the Pandapow Clients on your computer/phone/tablet. Follow the instruction below for respective platform:

 

Windows

To change the password, simply start PandaPow, then choose Settings from the PandaPow menu. Copy the password from the email that was sent, and paste it in the password field of the app.

 

Mac OS (Version 2.3.9 and older)

To change the PandaPow password on Mac OS follow these steps:

  1. Open the “Keychain Access” application, found in Utilities sub folder of your Applications folder.
  2. Delete all entries named ‘PandaPow-Auth-PandaPow’ (there should be 2 of them).
  3. Follow the instructions for starting the app on Mac OS. Make sure you fill in the new password when asked for it.

 

Mac OS (Version 3 and newer)

Tap menu (top left), tap Account, then Sign out. Sign in with your (new) VPN username and password.

 

iPhone

Simply see the setup guide for iPhone/iPad but just modify the existing settings by filling in the new password.

 

iOS App

Tap menu (top left), tap Account, then Sign out. Sign in with your (new) VPN username and password.

 

Android 4.x, 5.x and later

Tap menu (top left), tap Account, then Sign out. Sign in with your (new) VPN username and password.

 

Android 2.3

On Android 2.3, tap Settings, then enter your (new) VPN username and password.

 

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