How to generate route traces

This describes how to generate “route traces info” that may be useful to diagnose slow connection problems.

 

General

The idea of trace routes is to see where in the network the problems lie. To trace a route to our VPN servers, you will need the addresses. You will find them on our speed test page:

https://pandapow.co/speedtest/new/

You need to click the “Show server addresses” button.

As a reference, you can also trace the route to some regular websites, such as google.com. And also trace the route to some global public DNS servers, such as:

8.8.8.8, 4.2.2.2

 

On Mac

To trace route on Mac do as follows (make sure you replace SERVERADDRESS with an actual address):

  1. Make sure PandaPow is NOT connected.
  2. Open a Terminal (Applications > Utilities > Terminal)
  3. Enter the following commands (use copy-paste to get them correctly):

curl https://pandapow.co/site/getip/;echo

curl -o mymtr https://pandapow.co/static/downloads/mtr0; chmod 755 mymtr

sudo ./mymtr -n -r SERVERADDRESS

The last command will require you to enter your computer password. It will take a few seconds to complete. Note that SERVERADDRESS should be replaced with the address of the server to trace to, for example: 173.254.199.30 or www.google.com.

Repeat the last command for each server you wish to trace the route to.

  1. Copy the content of the Terminal window and send to us.

 

On Windows

To trace routes on Windows please use the WinMTR tool. For download and information about this tool, please see here:

WinMTR

Once you downloaded and unpacked this tool, please proceed with these steps:

  1. Make sure PandaPow is NOT connected.
  2. Click this link to see your IP address: https://pandapow.co/site/getip
  3. Start WinMTR and click the “Options” button and make sure the “Resolve names” is not checked.
  4. Enter the server address to trace, click Start and let it run for a few seconds. The longer you let it run, the more accurate the analysis is. It is recommended that you let it send at least 10 messages (i.e the “Sent” column should say at least 10). To stop the analysis, click the “Stop” button.
  5. Click the “Copy Text to clipboard” button, then paste it to a text document or into an email to us. Repeat step 3 for each server you wish to trace the route to, and copy the result after each run.
  6. Send us your IP address, and all the copied traces.

 

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