In some rare cases, the PandaPow application stops working although the connection isn’t completely shut down. This may cause a problem since the incomplete connection may block the computer from accessing internet.
To resolve this you may proceed as follows:
- Start the Task manager as follows: Ctrl-Alt-Delete then select Task Manager
- Select the Process tab and look for a process with the name openvpn
- Select the openvpn process and click “End Process”
If you haven’t found any openvpn process, then the problem you have lie elsewhere. You should then try restarting the computer. Please don’t hesitate to let us know if this happens, so we can further diagnose the issue.